Your GDPR Rights
We respect your privacy. Learn about your rights under GDPR and how to exercise them.
GDPR Compliance
The General Data Protection Regulation (GDPR) gives EU/EEA residents comprehensive rights over their personal data. Framz is fully committed to GDPR compliance.
Your Data Rights
1. Right to Access
You have the right to request a copy of all personal data we hold about you.
- Receive a complete copy of your data in a structured format (JSON, CSV, or PDF)
- See how we process your data and for what purposes
- Know which third parties have access to your data
2. Right to Rectification
You can request correction of inaccurate or incomplete personal data.
- Update your account information at any time
- Correct errors in your profile or billing details
- We'll update within 30 days of verification
3. Right to Erasure ("Right to Be Forgotten")
You can request deletion of your personal data under certain conditions.
- Delete your account and all associated data
- Complete deletion within 30 days (90 days for backups)
- Some data may be retained for legal compliance (e.g., tax records for 7 years)
Important: Account deletion is permanent and cannot be undone. All your data, projects, and settings will be permanently deleted.
4. Right to Data Portability
You can receive your data in a structured, machine-readable format to transfer to another service.
- Export in JSON, CSV, or XML format
- Includes all personal data you provided
- Delivered via secure download link within 30 days
5. Right to Restriction of Processing
You can request that we limit how we use your data in certain circumstances.
- If you contest the accuracy of your data
- If processing is unlawful but you don't want deletion
- If you've objected to processing pending verification
6. Right to Object
You can object to certain types of processing, including direct marketing.
- Opt out of marketing emails anytime (unsubscribe link in every email)
- Object to profiling or automated decision-making
- We'll stop processing unless we have compelling legitimate grounds
How to Exercise Your Rights
Submit a Request
Contact Us
Email privacy@framz.io or use our contact form
Verify Your Identity
Provide your account email and answer security questions to protect your data
Specify Your Request
Clearly state which right you're exercising and provide any necessary details
We Respond
We'll respond within 30 days (may extend to 60 days for complex requests)
No Charge: Exercising your GDPR rights is free. However, we may charge a reasonable fee for excessive or unfounded requests.
Right to Complain to a Supervisory Authority
If you're not satisfied with how we handle your data or your request, you have the right to lodge a complaint with your local data protection authority:
- EU/EEA: Contact your national Data Protection Authority
- UK: Information Commissioner's Office (ICO)
- Other Countries: Check with your local privacy regulator
Contact Our Data Protection Officer
- Email: dpo@framz.io
- General Privacy: privacy@framz.io
- Contact Form: Submit a Request
- Response Time: Within 30 days